Danish citizens can complain to the Ombudsman of the Danish Parliament if they believe that a public authority has broken the law or made a mistake in their handling of a case.
The Ombudsman is elected by the Danish Parliament but is an independent authority.
What does the Ombudsman do?
Citizens can complain to the Ombudsman if they believe that a ministry or a municipality has made an incorrect decision. Every year the Ombudsman receives around 4,000 complaints from people who believe that authorities have committed errors. However, there are limitations as to what matters the Ombudsman may investigate. For instance, it is not possible to complain about an Act passed by the Parliament or about a decision made by a court of law.
The Ombudsman can also look into matters on his/her own initiative and implement a general investigation into an authority's administrative procedures. Furthermore, he/she can inspect public institutions and workplaces such as county gaols and psychiatric hospitals.
If the Ombudsman expresses criticism in connection with a given issue, the authorities almost always take note of this criticism, but they are not obliged to heed the Ombudsman's recommendations and statements.
The present Ombudsman is Jørgen Steen Sørensen.
Report from the Ombudsman
Each year in September or October, the Ombudsman submits a report to the Parliament, describing a number of selected issues he/she has taken up during the course of the year. The report is followed by a hearing in the Legal Affairs Committee, which is open to anyone interested.
The first Ombudsman
The option of complaining to the Ombudsman about Danish authorities and their management was not always open to Danish citizens. It was not until the amendment of the Constitutional Act in 1953 that the institution of the Ombudsman was established. Professor Stephan Hurwitz became Denmark's first Ombudsman in 1955.